Michael has already taken a look at the Black Friday data we saw in our regular reports, and the reasons why WiFi might matter for retailers like Macy’s, Safeway and Home Depot to include free access in their stores.

I’m going to look at this data from a different perspective completely, and think about what we can tell just from the connection trends we see, and whether there is an additional value that a retailer could gain from their free service in terms of what they can deduce from usage. The bar graph to the right (click on it to get a larger version) shows the percentage change in number of connections for each day of the black Friday week compared to the preceding week.

As expected, all the networks in this sample showed a drop in traffic on Thanksgiving day. Interestingly, not to zero, but that might be partially explained by all the connection times being recorded in PST, so some of the early morning Friday connections from stores in more eastern time zones would have been counted as Thursday connections.

Foot Traffic
I’m sure all of these stores have detailed reporting on their sales over this period, but I don’t recall seeing any of those counters at the doors to these stores that could tell them how many people walk in & out. Our simple WiFi numbers can’t give an absolute number of course since not every customer has a Devicescape enabled smartphone (yet), but assuming the sample we have is representative of the overall population, we can say that foot traffic at Macy’s increased almost 300% from the previous Friday (and almost 500% from their average level – Fridays are typically a strong day at most of the retailers in this list).

Likewise, despite strong TV advertising campaigns (at least in this area), it looks as though the traffic into Home Depot was unaffected by Black Friday. I should add that Home Depot is near the top of our most connected networks always, so perhaps their ad campaign was successful in that they maintained those high numbers on a day that people might not normally have visited them. They were #4 out of the seven on the chart in absolute connections, compared to #3 the previous Friday (their normal daily position).

Short Term
Once you look past that impressive spike on Friday, the numbers, even at Macy’s, for the rest of the weekend dropped almost back to normal levels, suggesting that Black Friday really is a one day event despite attempts to extend the sales across the entire weekend.

ROI
An advertiser looking that the success of their campaigns in the run up to black Friday can of course look at their sales numbers to see how successful they were. But being able to see the change in the number of visitors to the store might highlight other issues that are affecting sales (for example, I can personally attest to the fact that while I went into Macy’s in San Francisco, the lines to pay were so long that I did not buy anything).

Smartphones
Unlike Starbucks and McDonald’s, smartphones are likely the primary connection devices for in store WiFi at places like Home Depot and Macy’s since few people will be pulling out a laptop, or even a tablet. What that means is that the potential number of connecting users is much higher, especially when the network is part of our footprint and their devices connect automatically. While that means more traffic over the network, it also means a higher likelihood of getting a statistically valid sample to use for estimating visitor counts etc. And the traffic from a smartphone is unlikely to be that much of an issue for a good WiFi network, especially if it is limited to price comparisons, web searches and perhaps a few product photos being sent to friends and/or family members.

Beyond Black Friday
While Black Friday provides a great way to highlight this type of data, being able to track changes in the foot traffic into the stores in response to advertising, nationally or locally, is a definite value that could easily be derived from these WiFi networks. In a large department store, like a Macy’s, the counts could even be grouped by department.

Even day to day variations might be interesting to some venues, for example we tend to see a jump in McDonald’s connections on Fridays every week (Friday night treat for the kids perhaps?). Likewise, Sundays are always a little lower for everybody (perhaps a good day to run special incentives).

Privacy
A discussion like this would be incomplete without some reference to privacy. What information does a retailer get when you use their network? Well, in the case of the seven in this report, they get little more than the MAC address of the WiFi radio in your phone from the connection alone. While these are unique, I don’t know of any mapping between that identifier and the person who owns the device (I don’t think the carriers even record the WiFi MAC address as part of your account information).

As with any third party network you connect to (open or not), they could of course see any non-SSL traffic sent to/from your device across their network. If you don’t use an SSL protected search, in theory they could see what you search for while in the store. By now, most email servers should be using encryption, as are most social networking apps, and of course, if you need to check your bank balance or credit card limit in store, those sites are all encrypted and invisible to the retailer.

Others retailers, like Tesco in the UK require you to sign in using a loyalty card account, so they can actually connect your visits to your account. It will be interesting to see whether that authentication step is too much of an impediment to widespread use (Starbucks here in the US started with that model and then dropped the requirement).

Black Friday has come and gone.  As usual, the yearly craziness ensues such as all night shopping sprees, near-riots at retailers, and sadly, the occasional assault for merchandise or in this year’s case, pepper spray attacks.  Now, the craziness will only continue as Chanukah and Christmas are upon us.

Here at Devicescape we took it upon ourselves to analyze Wi-Fi usage and trends that emerged across our network during this year’s Black Friday frenzy. Since our virtual Wi-Fi network is made up of publically accessible Wi-Fi hotspots found around the world in places such as cafes, department stores, restaurants, hotels and airports to random shops that offer Wi-Fi as an amenity to their customers, we are able to track activity and connections within these available Wi-Fi network environments.

What did we find?

The obvious insight was that because of our millions of users, connections to in-store Wi-Fi spiked dramatically versus the week before.

While the rise in connectivity is interesting, what gets my attention are the stores that offer some type of Wi-Fi service.  Stores like Macy’s, Nordstrom’s and Barnes and Nobles bubbled up to the top of our network location list.

So is it a surprise that these stores offer this kind of value add to their customers?

For the average consumer, it probably is a surprise. But when you think about it some more, it shouldn’t be.  Most stores already have the infrastructure to handle Wi-Fi which is most likely for their internal business needs.  Think about it.  When you see sales or stock associates with wireless handheld scanners, headsets, etc., that should be a clear sign that the technical infrastructure is in place.  All it takes is a decision by someone within corporate to “flip a switch” and turn on the guest Wi-Fi.

What is the benefit to the retailer and the consumer if in-store Wi-Fi is switched on?

For the retailer, it’s a few things.  Aside from business efficiencies, it keeps customers in the stores.  How many times have you walked in a large department store only to find that it’s a black hole where you get no cell service, email or data?  Connecting to the Wi-Fi alleviates this and keeps consumers shopping in their walls without having to leave to check their phone for messages and such.  The future value will eventually be in mobile advertising and incentives.  I wouldn’t be surprised if sometime in the near-term, it will be common place for a retailer to text a shopper walking through their doors with a coupon or promotional offering due to triggering the in-store Wi-Fi with their phone.

The benefit to consumers will be basic connectivity.  The ability to communicate through whatever means as well as the ability to web browse on their phone would be an added value.  Consumers can engage in product comparisons, price checking and potentially sharing deals via social media.

Below are a few retailers that popped up in our network location list whose in-store connectivity spiked on Black Friday:

• Macy’s in store Wi-Fi usage increased over 500% on Black Friday
• Nordstrom saw a 175% jump in connectivity
• Staples in-store connectivity grew 58%
• Barnes & Noble in-store Wi-Fi connections grew by 50%

A couple other interesting facts were that Home Depot displayed no significant change in connectivity even though they were promoting Black Friday deals.  Separately, Best Buy showed up for the first time in our network which shouldn’t be too much of a surprise.  Shoppers trying to satiate their electronics fix would make Best Buy an obvious retailer to visit.

What does all this mean?  Aside from the simple fact that our millions of users aren’t always shopping online, these increases show the impact of overall foot traffic at these various large retailers.  More importantly, it shows that Wi-Fi isn’t just some coffee shop value add, it’s available almost everywhere we go as consumers.  Don’t be surprised if you head to your local mall and you automatically connect to a store’s Wi-Fi network.  For you it means continuous call and data connectivity.  For the retailer, it means customer retention and more sales.  For the wireless operator, it means they better get their affairs in order when it comes to offload strategy because the potential in costs savings is theirs for the taking if they leverage all of the available Wi-Fi at their disposal.  The major retailers that showed up on our network locations list is a clear indicator that it’s pervasive and more common than we tend to believe.    This list, as well as the connections that support it, will only continue to grow.

The case for data offload onto Wi-Fi becomes clearer to me every day.  comScore just released its October statistics from its Video Metrix report and the current findings are astounding.  For the month of October, they cite 42.6 billion videos have been viewed which translates to approximately 21 hours on average per viewer.  It’s unclear how much data that really is but I think it’s safe to say that it constitutes A LOT.

Admittedly, these stats don’t break out what type of device is streaming the content.  Therefore, it’s most likely a mix of desktop and mobile devices but in what quantities is uncertain.  Even if streaming to mobile i.e. smartphones and tablets is the lesser of the two, we’re still talking large amounts of data being streamed across wireless networks.  I can’t say with great certainty that the wireless operators are capable of handling the data presently across their networks without issue or even efficiently.  We’ve all experienced problems when streaming content at one point or another, and I’m not just talking about movies or music.  When it comes to simple web browsing, who hasn’t experienced lag?  But what happens in five years or even ten as data usage grows, specifically video and other media.  As the proliferation of mobile devices increases, so will the content that is streamed and viewed on them.

It’s safe to say that improved mobile devices and faster networks are the wave of the future.  But I think it’s also safe to say that data overload and network congestion are the tsunami of the future as well.  I would love to see how many videos are viewed in October 2016 and how the wireless operators are dealing with this data crunch.

Read the Techcrunch blog post on these findings here:  http://techcrunch.com/2011/11/28/u-s-online-video-watching-reaches-record-high-in-october-with-42-6-billion-videos-viewed/

Chalk it up as another banner quarter for Devicescape.  On the heels of growing to over 4 million hotspots globally, Devicescape just released its Q3 2011 Wi-Fi report.  What’s interesting about this quarter’s report is that I’m seeing some wavering in service provider loyalty.  Being a long-time Verizon Wireless subscriber myself, I assumed that most people were like me and would be resistant to carrier switching.  Unless of course it’s a hardware matter such as getting an iPhone but that has become irrelevant since Verizon now carries that smartphone.

Data capping has become more and more of a subscriber concern over the last year with major carriers announcing intentions to get rid of unlimited data plans.  Although the reality is that most people don’t come close to the proposed plan caps, the idea of taking away consumer value from their plans is perceived as a hit to the consumer experience.  In the Devicescape report, 88% of respondents said that unlimited data plan offers would sway purchasing decisions.  If the mobile operators want to avoid carrier switching, they better come up with some solutions and educate their subscribers.  Data usage is only going to increase over time as rich content such as movies will get more data intensive.

One obvious and cost effective solution to this potential problem is data offloading.  If the network operators can offload data to existing Wi-Fi networks whereby subscribers come nowhere near their data caps, the matter of capping and unlimited plans will eventually become a non-issue.  And as a result, subscriber retention will increase.

There are more interesting statistics like this in the current report.  Below are other findings we uncovered:

• Almost 82 percent of respondents say that Wi-Fi is very important when it comes to using a smartphone or tablet, while only 4.9 percent say it is not important.

• Wi-Fi takes the lead over cellular networks, with 88 percent of respondents agreeing that rich media such as video runs much faster on Wi-Fi.

• A staggering 82.9 percent of respondents expect their service provider to provide them with a Wi-Fi network.

• Twenty-six percent of respondents are not aware that many service providers are data-capping smartphone plans.

• Wi-Fi hotspots are clearly in demand, with 78.7 percent of respondents relying on Wi-Fi hotspots for device connectivity needs while roaming.

To view the full report, download a copy using the link below.

http://www.devicescape.com/assets/docs/DevicescapeQ32011WiFiReport.pdf

I’m sure many of you have heard that the World Broadband Alliance just released their report titled “Global Developments in Public Wi-Fi”.  If you haven’t seen the report, you may have read one of the many articles that cite its many statistics.  The most significant statistic that’s been brought to our attention is the projected number of hotspots by 2015.  WBA projects 5.8 million hotspots. (We at Devicescape can confidently say there are significantly more but that’s a whole different discussion).  The point being is that WiFi is pervasive.  We all expected that though.

Blogger Kevin Sandlin on the CWNP blog  poses an interesting question.  What will the state of WiFi be like beyond 2015?  He cites the WBA report, a Cisco report on their Networking Index and Forecasts, and IDC data.  In my view he doesn’t make any bold predictions but he does point out something interesting.

From the Cisco report, he states that by 2015, WiFi will consume 37.2 exabytes of data versus 37 exabytes for wired and 6 exabytes for cellular.  The traffic over WiFi is 6x that of cellular.  So “mobility” as we know it today will really just be WiFi down the road.

I think that’s an interesting viewpoint and something that Devicescape hopes to be a part of in 2015 and beyond.  As Kevin Sandlin so casually states, “All three of these reports also reflect the fact that it’s a great time to be in the Wi-Fi world.  Can’t wait to see what will happen after 2015. The next few years are going to be fun…if you’re in the Wi-Fi world.”

That’s great to hear.  It means I may still have a job.

Here’s a link to Kevin’s Blog Post on CWNP:  http://www.cwnp.com/cwnp_wifi_blog/what-happens-in-wi-fi-after-2015

Having a user base in excess of one million enthusiastic members gives us a great opportunity to query the habits, desires, and problems facing Wi-Fi users today.  With that in mind, we’ve decided to conduct regular surveys of our membership, where we can ask insightful questions of this leading-edge community.  We plan to conduct the survey quarterly, and publish the results in a piece of original research that we call “The Devicescape Wi-Fi Report”.  Catchy huh?

We conducted our first survey in January and have now published the first Devicescape Wi-Fi report for Q1, 2009.  Some of the things we learned were quite surprising, while others simply confirmed what we already knew.  Here’s a sample of what we learned:

• Most users want Muni Wi-Fi and (surprise!) they’d be willing to pay for it like a utility
• Most users prefer Wi-Fi to 3G and want it built into all phones and bundled with cellular plans
• People like iPhone Wi-Fi best while on the road (no surprise!)

Now that the first one is done, we’re working hard on the Q2 report.  We plan on probing more deeply and hope to invite our friends in the industry to participate through crafting good questions and help promote Wi-Fi issues exposed in the report.  Anyone can make use of the Report, provided that they refer back to Devicescape and don’t sell the data.

If you’re interested in reading more, check out the Devicescape Wi-Fi report at devicescape.com/wifi_report …and do get in touch if you’re interested in participating in future reports.

Devicescape passed a cool milestone this week: 1 million registered users for the Easy Wi-Fi application.  Of course, as I write this, I’m immediately reminded of the scene in Austin Powers where Number Two has to disabuse Dr Evil that his $1M demand is impressive.  In the web world, 1M is “no big deal”.  After all, Facebook just published their user base and it was something insane, like over 130 million!

Still, in the world of Wi-Fi, we think 1M is a good number, and we’re certainly quite proud and even a little surprised.  It wasn’t that long ago that we were monitoring single digit daily registrations and logins.

So, many thanks to all of our membership out there.  Your feedback, enthusiasm and, yes, criticism, has been much appreciated and truly helpful in making more and more out of our service.

Now that we’re at this milestone, we’re thinking “what’s next?” and planning for the future.  We have lots of cool ideas in mind.  Please do try to drop us a line on what you’d like to see: leave a post in our forums, on the blog, or even PM us directly.  Thanks again.

It’s Thanksgiving week here in the US, and while I’m a Brit, I’m always happy to celebrate somebody’s holiday with them! So, for those who will be enjoying large meals and catching up with their family over the long weekend, I wish you all a happy Thanksgiving. And for everybody in our global community, whether you’re on holiday or at work, I thought I’d throw out some statistics about Wi-Fi usage, internet usage and Devicescape usage that I thought were interesting.

Mobile Internet
I was presenting at a JETRO Houston event last week where one of the many interesting things I learned from my co-presenters was that in the late teen to early twenties age range, more people access the internet through a mobile device than with a computer or laptop. And the next couple of segments in that chart weren’t far behind either.

Japan has a great mobile data infrastructure to support this of course, and a lot of public access Wi-Fi networks, all of which help to make mobile access simple. The real surprise for me though was the low number of smartphone users (around 2% of mobile subscribers). I’m sure with the popularity of devices like Apple’s iPhone that will change, but just think where those usage statistics are headed if you give people devices capable of a much richer internet experience.

Mobile Wi-Fi
Two very mobile Wi-Fi applications have been making the headlines recently: in car Wi-Fi (from Autonet Mobile) and the recent press flight Virgin America hosted to show off in-flight Wi-Fi access using Aircell‘s gogo service.

While I saw a number of stickers advertising the Autonet in-car Wi-Fi at the San Francisco Auto Show last weekend, I didn’t manage to find a signal to connect to so I couldn’t try it out.

Glenn Fleishman over at Wi-Fi Net News was one of the folks on the plane for the Virgin flight however, and he has written up a number of pieces about his experiences, including one live from the flight. I also exchanged some Twitter messages with him while he was on board about the fact that he was using ssh over the link and reported that it was very usable.

Devicescape Usage
It has been a busy couple of months at Devicescape since the launch of Easy Wi-Fi for iPhone and iPod touch in Apple’s App Store, and Nokia increasing the number of their S60 platforms that have the option to download it right there on the phone. With the many new users finding Devicescape Easy Wi-Fi for the first time, we’ve had a noticeable increase in the traffic on our forum (which we’re very happy to see), and also a lot of new networks being sent in for us to add support for.

We have almost doubled our network count (i.e. the number of SSIDs we recognize as hotspot networks) in the recent weeks, and while a lot of those were additional SSIDs for existing services, we also have a very steady stream of user requested networks that we’re working as fast as we can to add.

One interesting number I thought I’d share with you is that we’ve now seen successful connections from our rapidly growing user base at over 80,000 different locations around the world. Including cases where the user didn’t have an account to access the network, or we didn’t know about the network at the time, our users have visited over half a million different hotspot locations!

By locations here, we’re talking about access points actually, so the number of physical addresses is probably a little lower since many of the more popular locations, like airports and larger cafes, will have more than on access point installed to provide full coverage. But that’s still a lot of places!

The Devicescape community has been growing over the past six months, and more and more people are taking advantage of automatic logins at the hotspots they use regularly. But what are the top networks that Devicescape members are using?

The top ten networks that we see our members using are:

1. FON
2. T-Mobile US/UK (tmobile)
3. Boingo‘s CONCOURSE Network, USA
4. Orange, France
5. NTT DoCoMo Mzone, Japan (docomo)
6. T-Mobile/T-Com, Germany
7. BT Openzone, UK
8. BB Mobilepoint, Japan
9. NTT Communications HOTSPOT, Japan (0033)
10. Airborne Access, Philippines

Quite an international group, with networks from Asia, North America and Europe all represented (and the top 15 includes South America too). Of course, since FON is a worldwide network, the top 10 might include users from many more places. Tell us where you use Devicescape most often, or where you’d like to use it – leave a comment, or post something in our forums.