As part of our continuing goal to improve Easy WiFi we’re running a survey. If you’re a user of the Easy WiFi app on your device, or the web portal at easywifi.com, this is a good chance to tell us what you think!
The survey is brief and should take 5 minutes or less to complete. We’ll post the results here in early March, but you can be assured we’ll take your input to heart.
Click here to access the survey!
Many thanks in advance,
Dave
Having a user base in excess of one million enthusiastic members gives us a great opportunity to query the habits, desires, and problems facing Wi-Fi users today. With that in mind, we’ve decided to conduct regular surveys of our membership, where we can ask insightful questions of this leading-edge community. We plan to conduct the survey quarterly, and publish the results in a piece of original research that we call “The Devicescape Wi-Fi Report”. Catchy huh? 
We conducted our first survey in January and have now published the first Devicescape Wi-Fi report for Q1, 2009. Some of the things we learned were quite surprising, while others simply confirmed what we already knew. Here’s a sample of what we learned:
Now that the first one is done, we’re working hard on the Q2 report. We plan on probing more deeply and hope to invite our friends in the industry to participate through crafting good questions and help promote Wi-Fi issues exposed in the report. Anyone can make use of the Report, provided that they refer back to Devicescape and don’t sell the data.
If you’re interested in reading more, check out the Devicescape Wi-Fi report at devicescape.com/wifi_report …and do get in touch if you’re interested in participating in future reports.
Devicescape is all about Wi-Fi, and I’ve been using Wi-Fi on an iPhone ever since we got our first one on June 30, 2007. Over that time, we’ve learnt a lot about the iPhone’s Wi-Fi experience.
If your thinking is limited to home networks, Apple’s decision to make the switch to a known Wi-Fi network happen automatically seems pretty smart. You walk into your home (or office, etc), the iPhone switches to your Wi-Fi network and everything is good.
But, the iPhone is a mobile device, and one that people tend to have with them all the time (unlike a laptop). Increasingly, those devices are being connected to other Wi-Fi networks, including public hotspots like AT&T’s network in the US Starbucks locations. So now my iPhone knows the AT&T Wi-Fi network as well. And therein lies the problem: every AT&T Wi-Fi becomes a black hole for data access until I log in.
Daily Annoyance
Every morning I walk from the ferry terminal to my bus stop. In between the two, very conveniently, there is a Starbucks where I stop to buy a coffee and check my email and catch up on my Twitter stream before the bus comes. As I walk towards the door, my iPhone switches from the cellular network to the Wi-Fi one, and in doing so disconnects me from the internet. Now I am stuck in the AT&T walled garden. My email no longer works. I can no longer update my Twitter stream. I can’t connect to the App Store.
Sure, I can launch Easy Wi-Fi and within a few seconds the connection is back (or, I can launch Safari, enter my phone number, jump through a few hoops and get online that way). But that’s annoying. I just wanted to check my email. It’s even worse on the days when I’m tapping out a quick reply as I walk, only to find the send fails because the network switched. That slick automatic switching from 3G to Wi-Fi, intended to do away with the need for me to think about the type of network my phone is using, just disconnected me from the world!
Known Problem
Oddly, Apple should be well aware of the problem since their original launch of the iTunes store in Starbucks, back at the end of 2007 when Starbucks still used T-Mobile for Wi-Fi, did exactly the same thing. Glenn Fleishman wrote a great description of this over at Wi-Fi Net News.
T-Mobile hotspot subscribers noticed the problem before this was launched, but by giving others a reason to connect to the Wi-Fi signal in Starbucks, Apple made the problem affect a much larger group of people. And with the addition of free access at AT&T’s Wi-Fi network for all AT&T iPhone users, the problem just became much larger.
What can be done about this?
There are really two things that Apple needs to change to make this black hole a thing of the past:
The first means that when a device latches on to a Wi-Fi signal, it won’t automatically switch all traffic to that network until it knows that it can actually get to the internet, and is not just stuck in a walled garden.
The second provides a way to support the thousands of different networks out there without having to have them all built into the firmware. The default option here could be to ask the user whether they want to sign in using Mobile Safari.
Beyond Switching
The holy grail when it comes to handling Wi-Fi and cellular data networks is that the selection and transition is totally transparent to the user. Even if the black hole issue is resolved, the iPhone still switches from one network to another. When that happens, any connections open on the old network are dropped (especially going from Wi-Fi back to cellular).
Applications can try to resolve that by catching the error, re-opening the connections and carrying on where they left off, but that’s very dependent on the application and may not give the best user experience. A nicer solution is to include a mobile IP solution so that data connections can move between the radios without interruptions. Of course, some applications (esp. streaming media apps) might need to adjust to the new network’s capabilities, but at least they stay connected.
